Pipe Network ("we," "us," or "our") values transparency about how we handle information. This Privacy Policy describes our practices regarding the collection, use, sharing, and processing of information when you access or use our website, APIs, dashboards, software, and any related services (collectively, the "Services").

By accessing or using the Services in any capacity, you acknowledge that you have read, understood, and unconditionally consent to the practices described in this Privacy Policy. If you do not agree, you must immediately stop using the Services.

We collect a broad range of information to operate, improve, and protect the Services. This includes but is not limited to:

Information you provide

• Account and registration information such as name, email address, organization, and any other details you submit.
• Payment, billing, and transaction information when you subscribe to or purchase Services.
• Any communications you send to us, including support requests, feedback, survey responses, and any other correspondence.
• Any content, data, or materials you upload, transmit, or store through the Services.

Information collected automatically

• Usage and behavioral data including pages visited, features used, interaction patterns, session duration, click paths, and referral sources.
• Device and technical information such as IP address, browser type, operating system, device identifiers, screen resolution, language preferences, and time zone.
• Network and connection data including ISP information, connection type, and approximate geographic location.
• Performance and telemetry data from the network, including node metrics, delivery statistics, latency, throughput, and error rates.
• Information collected through cookies, pixels, web beacons, SDKs, and similar tracking technologies.

Node operator data

• Comprehensive technical information about your node including uptime, bandwidth usage, hardware specifications, geographic location, network topology, and all performance metrics.
• Wallet addresses, identifiers, and transaction data associated with operator participation.
• All data generated by, processed through, or associated with your node's operation on the network.

Information from third parties

• We may receive information about you from third-party sources, including analytics providers, advertising partners, public databases, and other users, and we may combine this with information we collect directly.

We use the information we collect for any purpose related to operating and improving our business, including but not limited to:

• Providing, operating, maintaining, and improving the Services.
• Processing transactions and sending related information.
• Monitoring and analyzing network performance, usage trends, reliability, and security.
• Developing new products, features, and services.
• Communicating with you about updates, promotions, marketing, security alerts, and administrative messages.
• Personalizing your experience and delivering targeted content.
• Conducting research, analytics, and generating aggregated or de-identified insights that we may use or share for any purpose.
• Enforcing our Terms of Service and protecting against fraud, abuse, and misuse.
• Complying with legal obligations and responding to lawful requests from government authorities.
• Any other purpose disclosed to you at the time of collection or with your consent.

We may share, disclose, or make available your information in the following circumstances, which include but are not limited to:

• Service providers and partners — With third-party vendors, contractors, consultants, and partners who assist us in operating the Services, conducting business, or servicing you, including hosting, analytics, advertising, marketing, payment processing, and customer support providers.
• Affiliates and subsidiaries — With our current and future affiliates, subsidiaries, and related entities for purposes consistent with this policy.
• Legal requirements — When we believe disclosure is necessary or appropriate to comply with any applicable law, regulation, legal process, or governmental request.
• Safety and enforcement — To protect the rights, safety, property, or interests of Pipe Network, our users, or the public, and to enforce our Terms of Service and other agreements.
• Business transfers — In connection with any merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transition of service to another provider, your information may be transferred as part of such transaction.
• Aggregated and de-identified data — We may share aggregated, anonymized, or de-identified information with any third party for any purpose, including research, analytics, marketing, and business development. Such data is not subject to the restrictions in this policy.
• With your consent — When you authorize sharing or direct us to disclose information.

We retain your information for as long as we deem necessary to fulfill the purposes outlined in this policy, including after your account is deactivated or terminated. We may retain information indefinitely for legitimate business purposes, including to comply with legal obligations, resolve disputes, enforce our agreements, maintain security, prevent fraud, and for analytics and operational purposes.

We determine the appropriate retention period based on the nature and sensitivity of the data, the purposes for which it is processed, and applicable legal requirements. Aggregated and de-identified data may be retained indefinitely.

We implement commercially reasonable technical and organizational measures designed to help protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

While we use reasonable efforts to protect your information, we do not warrant or guarantee the security of any information you transmit to us or store through the Services. You use the Services and provide information at your own risk. Pipe Network is not responsible for any unauthorized access to, alteration of, or destruction of your data, whether resulting from security breaches, technical failures, or other causes.

Depending on your jurisdiction, applicable law may provide you with certain rights regarding your personal information. These rights may be subject to limitations and exceptions under applicable law.

To submit a request, contact us at hello@pipe.network. We may require verification of your identity before processing any request. We will respond within the timeframe required by applicable law, if any. We reserve the right to decline requests that are unreasonable, repetitive, technically impractical, or that would jeopardize the privacy of others, compromise our intellectual property, or conflict with our legal obligations or legitimate business interests.

Please note that even after you exercise your rights, we may retain certain information as required or permitted by applicable law, and aggregated or de-identified data derived from your information is not subject to these rights.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, you may not use the Services. If we learn that we have collected information from a minor, we may take steps to delete it at our discretion.

Your information may be transferred to, stored in, and processed in any country where we or our service providers operate, which may include jurisdictions that do not provide the same level of data protection as your home country. By using the Services, you consent to the transfer of your information to any such jurisdiction. We process data in accordance with this Privacy Policy regardless of where the data is stored.

We reserve the right to modify this Privacy Policy at any time at our sole discretion. We may, but are not obligated to, provide notice of material changes. It is your responsibility to review this policy periodically. Your continued use of the Services following any changes constitutes your binding acceptance of the revised policy. If you do not agree, you must discontinue use of the Services.

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@pipe.network.